We’re here to help make your journey on the Finger Lakes Rail Experience unforgettable. For our team, email is the fastest option, as we’ll have access to all our information and yours at our fingertips. You can also call our customer service line during the designated hours.

Please note, due to their historic nature, tight confines, small restrooms, and narrow hallways, these trains are not ADA-accessible and cannot accommodate wheelchairs.

🖥️ Quick Links

• 📆 View Our Schedule
• 🚂 Tour the Train
• 🛤️ View the Route
• ⚠️ FAQs, Rules & Safety

📬 General Inquiries

For all other questions, media inquiries, charter requests, or partnership opportunities, please contact:

INFO

🎟 Ticket Questions

For ticketing, reservations, group sales, private charters, or trip information, please contact:

☎ FLX Rail Experience Customer Experience (Wednesday 2:00 PM – 7:00 PM only)

‭(315) 878-2768‬

🎉 Private Train Charter Booking Requests (2026)

Interested in chartering your own private train in 2026? Complete our intake form and we’ll be in touch.

CHARTER REQUEST FORM